A collection of case studies from nonwestern countries that offers an analysis of the significant role culture plays in crisis communicationCulture and Crisis Communication presents an examination of how politics, culture, religion, and other social issues affect crisis communication and management in nonwestern countries. From intense human tragedy to the follies of the rich, the chapters examine how companies, organizations, news outlets, health organizations, technical experts, politicians, and local communities communicate in crisis situations. Taking a wider view than a single country's perspective, the text contains a cross-cultural and cross-country approach. In addition, the case studies offer valuable lessons that organizations that wish to operate or are operating in those cultures can adopt in preparing and managing crises.The book highlights recent crisis events such as Syria's civil war, missing Malaysia Flight MH370, andJapan's Fukushima Daiichi nuclear power plant disaster. Each of the case studies examines how culture impacts communication and responses to crises.Authoritative, insightful, and instructive, this important resource:* Analyzes how nonwestern cultures respond to crises* Covers the role of culture in crisis communication in recent news events* Includes contributions from 18 international authors who provide insight on nonwestern culture and crisis communicationWritten for communication professionals, academics, and students, Culture and Crisis Communication presents an insightful introduction to the topic of culture and crisis communication and then delves into illustrative case studies that explore intra-cultural and trans-boundary crisis communication.

A Note from the Series Editor xiAuthor Biographies xiiiForeword xxiiiPreface xxviiAcknowledgments xxixI INTRODUCTION1 Setting the Scene: Communication, Culture and Crisis in a Transboundary Context 3Kwamena Kwansah-Aidoo and Amiso M. GeorgeII AFRICA2 Egypt: Dealing with Political and Cultural Crisis in a Troubled Middle East Region 21Ibrahim Saleh and Heba Metwali3 Ghana: Embarrassing the Nation to Pay Brazil: The Ghana Black Stars Player Revolt at the 2014 FIFA World Cup 38Kwamena Kwansah-Aidoo4 Nigeria: Containing Ebola in Nigeria: Lessons in Effective Risk and Crisis Communication 57Amiso M. George5 South Africa: Killing in the Name of "Stolen" Jobs: The April 2015 Xenophobic Attacks in South Africa 76Kwamena Kwansah-Aidoo and Ibrahim SalehIII ASIA/EURO-ASIA6 China and Taiwan: One Crisis, Two Responses: A Transboundary Analysis of the Melamine-Tainted Milk Powder Crisis in China and Taiwan 99Yi-Hui Christine Huang and Joanne Chen Lyu7 India: They Came by Boat: The 2008 Terrorist Attack on Mumbai 119Soumitro Sen and Uttaran Dutta8 Indonesia: Power Distance, Uncertainty Avoidance, and Rukun: Managing the Transboundary Haze Crisis in Indonesia 136Reidinar Juliane Wardoyo and Augustine Pang9 Japan: Culture as Crisis Communication: Tokyo Electric Power Company and the Fukushima Daiichi Nuclear Power Plant Disaster 153Cornelius B. Pratt and Ronald Lee Carr10 Kazakhstan: Understanding the Zhanaozen Crisis Through the Intercultural Lenses of Eurasianism in Kazakhstan 167Elena Kolesova and Dila Beisembayeva11 Malaysia: "Almost Without a Trace": Missing Flight MH370, Culture and Transboundary Crisis Communication in the Era of Social Media 184Kwamena Kwansah-Aidoo and Amiso M. George12 Singapore: Cultural Impediment or Reflection of Global Phenomenon: State of Social Media Crisis Preparedness in Singapore 209Augustine Pang and Christabel Reena David13 South Korea: Going Nuts Over Nuts: The Korean Air Ramp Return Crisis 225Jangyul Robert Kim and Kyung-Hyan YooIV MIDDLE EAST14 Syria: A Battle for Hearts and Minds: Dealing with Syria's Intractable Humanitarian Catastrophe 243Kwamena Kwansah-Aidoo and Ibrahim Saleh15 Turkey: "Nothing Will Ever Be the Same": The Borusan Case and the Socio-Cultural Dynamics of Crisis in Turkey 270Ebru Uzuno?glu and Selin T¿urkelV LATIN AMERICA16 Brazil: Gone with the Mud: Learning from the Niterö i Disaster in Brazil 289Regina Coeli da Silveira e Silva and Amiso M. George17 Colombia and Guatemala: When Conflict Shifts: An Analysis of Chiquita Brands' Transnational Crises in Colombia and Guatemala 308Juan-Carlos Molleda and Gabriel C. StephenVI CONCLUSION18 Looking Ahead: Planning for Crisis Communication Across Cultural and Transboundary Contexts 327Amiso M. George and Kwamena Kwansah-AidooA Sample Crisis Plan 342B Public Relations Crisis Tool Kit 346C Administrative Crisis Response Scenario: InternalFacility Disaster 352D Incident Report Form 355E Holding Statement 357F Initial Media Statement 358G Crisis Communications Roles and Responsibilities 359H Sample Media Contact Log 361I Media Statement 362J Key Message 363Index 365