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The Accord Agent
Managing Intense, Problematic Social interactions within Business Environments
Sofort lieferbar | Lieferzeit: Sofort lieferbar I
ISBN-13:
9781087824611
Veröffentl:
2019
Seiten:
254
Autor:
Ellis Amdur
eBook Typ:
EPUB
eBook Format:
Windows
Kopierschutz:
2 - DRM Adobe
Sprache:
Englisch
Beschreibung:
No matter your line of work, you are pretty much assured of encountering someone who is difficult to deal with-an angry customer, a disgruntled employee, a know-it-all consultant, or simply someone off the street who is mentally ill, intoxicated, or otherwise unstable. You will find yourself in situations engaging with someone who is emotional or confused or has an agenda that clearly conflicts with yours or that of your business. In these situations, can you prepare for the possibility of the interaction heading the wrong way, while still maintain a calm demeanor and a focus on shared goals and a successful outcome? What common skills do these scenarios-and many others like them-require?
SECTION I: Introduction to the Accord Agent
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