The concepts and tools in this book are equally valuable for faculty and staff leaders, whether in formal leadership roles, such as deans, chairs, or directors of institutes, committees, or task forces, or those who perform informal leadership functions within their departments, disciplines, or institutions.

Foreword Preface Part One. Leadership in Higher Education. A Critical Need in a Complex and Challenging Landscape 1. Academic Leadership. Toward an Integrating Framework 2. Leadership and Leadership Development in Higher Education 3. The Higher Education Landscape. Navigating the Economic, Organizational, Social, and Strategic Terrain 4. College and University Missions and Stakeholders. Purposes, Perspectives, Pressures - Barbara Bender and Susan E. Lawrence 5. The Role of Formal and Informal Leaders in Governance. Locus of Power and Authority -Susan E. Lawrence and Richard De Lisi 6. Campus Cultures and the Leader's Role. Valuing Diversity and Enhancing Inclusion -Sangeeta Lamba and Brent D. Ruben 7. The Transition to Leadership. From Pilot to Air Traffic Controller Part Two. Leadership Concepts and Competencies 8. What is Leadership? Making Sense of Complexity and Contradiction 9. The Competency Approach. Integrating Leadership Knowledge and Skill 10. Leadership and Communication. Principles and Pragmatics 11. Conflict and Difficult Conversations. A Leadership Competencies Laboratory 12. Leadership Self-Assessment and Reflecting Practice. Always a Work in Progress Part Three. Applied Tools for Leadership and Organizational Effectiveness 13. The Excellence in Higher Education Model. An Integrating Framework for Envisioning, Pursuing, and Sustaining Organizational Excellence 14. Strategic Planning. Translating Aspirations Into Realities -Sherrie Tromp and Brent D. Ruben 15. Organizational Change: A Matrix Approach 16. Outcomes Assessment. Creating and Implementing Measurement Systems 17. Crisis Leadership. A Values-Centered Approach to Crisis in Higher Education -Ralph A. Gigliotti and John Fortunato 18. Leadership Development in Higher Education. Formal and Informal Methods 19. Leadership Succession Planning. The Missing Link in Organizational Advancement? 20. Into Uncharted Waters Appendix A. A Snapshot View of the American Higher Education Sector References About the Authors Index