Beschreibung:
This book, originally published in 1996, reveals that since computers had become increasingly linked in networks which span the world, information could be transmitted instantaneously to all parts of the organization. It describes the experiences of six organizations and draws lessons which apply very widely.
Preface. Acknowledgements. 1. Introduction 2. The Travel Company - A Branch Automation System in a Travel Company 3. Scotrail - 'Omega': A Network-Based Administrative Reorganization 4. The Library Network 5. General Insurance - A Network Linking Branches and Head Office in Insurance 6. The Scottish Ambulance Service - Computerization and Rationalization in a Public Service 7. Kwik-Fit - An Electronic Point of Sale System in a Retail Chain 8. The Process of Change 9. Changes to Structure, Control and Work Organization 10. Conclusions. Bibliography. Index.