Soft Skills are the common language of empathy, collaboration, team building, resilience and agility transforming organizations. Human and social challenges cannot be solved only with hard skills.

PART I Soft Skills in Human Centered Management: Operational HCM and the Resilience-Agility Umbrella. 1. Soft Skills: The Lingua Franca of Human Centered Management in the Global VUCA Environment Maria-Teresa Lepeley 2. Master Soft Skills: The Resilience-Agility Umbrella (R-AU) Model Maria-Teresa Lepeley PART II Soft Skills and Emotional Intelligence: Learning from Failure and Conflict Management 3. Learning from Dailure: Soft Skills for Sustainability in the VUCA Environment Nicholas J. Beutell, Katherina Kuschell, Maria-Teresa Lepeley 4. Emotions, Emotional Intelligence and Conflict Management: A Conceptual Framework to Optimize Soft Skills in the Workplace Vishal Gupta, Shalini Bhattacharya, Neena Gopalan PART III Soft Skills in Education: Montessori Education for Life and Online Higher Education. 5. Montessori Education: Building Life with Soft Skills for a Better Life Susana Silva-Canales 6. Soft Skills and Online Higher Education Rosa Leonor Ulloa-Cazarez PART IV Soft Skills in Healthcare: Knowledge Translation and Co-Production of Services. 7. Soft Skills Effects on Knowledge Translation in Healthcare: Evidence from the Field Francesca Dal Mas, Ernesto-Marco Bagarotto and Lorenzo Cobianchi 8. The Importance of Soft Skills in co-production of healthcare services in the public sector: The oncology in motion experience Francesca Dal Mas, Helena Biancuzzi, Luca Miceli 9. Nursing, Soft Skills and Artificial Intelligence: Robot Replacement Challenges and Care of Aging Populations Carmen Sarabia-Cobo PART V Soft Skills in the Workplace: Artificial Intelligence and Gender. 10. Can AI Emulate Soft Skills? The Future of Work in the Balance Ricardo Murcio, German Scalzo, Javier Pinto 11. Leadership Styles of Men and Women: Are They Different? Nureya Abarca and Nicolas Majluf