Examines the underlying processes behind telecommunications service department. This guide shows how to successfully build, organize and manage a service within an organization and describes the two critical phases of telecommunications product development--the product and service delivery levels--and shows how they work together to form a finely tuned communications service.

The Telecommunications Industry -- What's Ahead. What Makes the Telecommunications Environment Unique. A Framework for Product Development. The Six Phases of Product Development. Setting a Strategic Product Direction and Strategy. Evaluating Opportunities and Grouping Projects (Phase 1). Defining the Product and Determining Feasibility (Phase 2). Designing the Product (Phase 3). The Process and Processes of Service Delivery. Putting it Together -- Identifying the Processes and Laying out the Pieces. Issues and Approaches to Process Design. Automating the Service Delivery Process. Telecommunications Managed Network. Phase 3 Wrap Up. Getting the Service Developed (Phase 4). Implementation and Trials (Phase 5). Commercial Launch (Phase 6). Organizing for Product Development. Project Teams? Roles and Responsibilities Defined Tools for Success. Beyond Product Launch -- In-Life Management & Improving the Process of Product Development Within the Organization.