For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood.

1. Service Enterprise Transformation.- 2. Enterprise Imaging: Visualising the Scope and Dependencies of Complex Service Enterprises.- 3. Complexity Management.- 4. Towards Understanding the Value of the Client's Aspirations and Fears in Complex, Long-term Service Contracts.- 5. Redefining Organisational Capability for Value Co-creation in Complex Engineering Service Systems.- 6. Service Uncertainty and Cost for Product Service Systems (PSS).- 7. Incentives and Contracting for Availability: Procuring Complex Performance (PCP).- 8. Behaviour Transformation: An Examination of Relational Governance in Complex Engineering Service.- 9. A Framework for Service Information Requirements.- 10. Investigating the Role of Information on Service Strategies Using Discrete Event Simulation.- 11. A Blueprint for Engineering Service Definition.- 12. Contracting for Availability and Capability in the Defence Environment.- 13. Enabling Support Solutions in the Defence Environment.- 14. Modelling Techniques to Support the Adoption of Predictive Maintenance.- 15. Component Level Replacements: Estimating Remaining Useful Life.- 16. Scheduling Asset Maintenance and Technology Insertions.- 17. Simulation Based Process Design Methods for Maintenance Planning.- 18. Integrated Approach to Maintenance and Capability Enhancement.- 19. Mapping Platform Transformations.- 20. Service Thinking in Design of Complex Sustainment Solutions.- 21. Towards Integrative Modelling of Service Systems.