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Resolving Conflicts at Work
Eight Strategies for Everyone on the Job, Revised Edition
E-Book
Sofort lieferbar | Lieferzeit: Sofort lieferbar I
ISBN-13:
9780787981662
Veröffentl:
2005
Einband:
E-Book
Seiten:
384
Autor:
Kenneth Cloke
eBook Typ:
PDF
eBook Format:
Reflowable
Kopierschutz:
2 - DRM Adobe
Sprache:
Englisch
Beschreibung:
Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors' eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today's companies and the people who work in them.
Foreword: Conflict: A Leaders Challenge (Warren Bennis).Preface.Introduction: Eight Strategies to Move from Impasse toTransformation.Strategy One: Change the Culture and Context of Conflict.Strategy Two: Listen Actively, Empathetically, andResponsively.Strategy Three: Acknowledge and Integrate Emotions to SolveProblems.Strategy Four: Search Beneath the Surface for HiddenMeaning.Strategy Five: Separate What Matters from What Gets in theWay.Strategy Six: Stop Rewarding and Learn from DifficultBehaviors.Strategy Seven: Solve Problems Creatively, Plan Strategically,and Negotiate Collaboratively.Strategy Eight: Explore Resistance, Mediate, and Design Systemsfor Prevention and Resolution.About the Authors.Index.
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