Seamless Government
A Practical Guide to Re-Engineering in the Public Sector
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ISBN-13:
9780787900151
Veröffentl:
1994
Erscheinungsdatum:
28.09.1994
Seiten:
320
Autor:
Russell M Linden
Gewicht:
668 g
Format:
235x157x23 mm
Sprache:
Englisch
Beschreibung:
Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
NEW REALITIES FOR PUBLIC AGENCIES; 1. The Quiet Revolution in American Government; 2. The Evolution of Work in Public and Private Bureaucracies; 3. A New Approach to Work: Re-Engineering and the Seamless Organization; RE-ENGINEERING PUBLIC ORGANIZATIONS: PRINCIPLES, STRATEGIES, AND GUIDELINES; 4. Principles of Re-Engineering; 5. Setting the Stage for Re-Engineering; 6. Re-Engineering Step-by-Step; 7. Overcoming Public Sector Constraints; 8. Aligning Systems to Support Seamless Work; PULLING IT ALL TOGETHER; 9. Re-Engineering Lessons from Two Agencies; 10. Getting Started on Re-Engineering; Conclusion: Working Without Walls.
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