Beschreibung:
This book explains how approaches such as negotiation, mediation, facilitation, arbitration and judicial practices can be employed to manage a range of disputes from those at home, in the workplace, school or community to the international arena.
IntroductionTheoretical PerspectivesConflict in ActionNegotiationMediationFacilitationHybrids ArbitrationHybrids Judicial ProcessesDesigning Systems for Conflict ManagementTraining and EducationSummary of Practitioner Insights