Don’t Fire Them, Fire Them Up
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ISBN-13:
9780684800509
Veröffentl:
1995
Erscheinungsdatum:
01.03.1995
Seiten:
288
Autor:
Frank Pacetta
Gewicht:
318 g
Format:
234x155x18 mm
Sprache:
Englisch
Beschreibung:
From jump-starting a business to creating a permanent culture of success, Pacetta lays out the techniques he used to turn around sales at Xerox and explains how to apply them in any business. "Mr. Pacetta's experience shows how one hard-charging personality can quickly revitalize a moribund sales office".--The Wall Street Journal.
ContentsIntroduction The first Rule of War and Business1 Making a Statement: The Last Shall Be First2 Start Here: The Will to Win3 Leadership: Passion and Premeditation4 Breakthrough: High Fives in Six Months5 Team Building: All In, All-out6 Communications: Listen Up7 Top Ten Tips: And Ten More8 Power Surge: Creating Energy and Electricity9 The Customer: "No" Is a Four-Letter Word10 The Bonus and the Bell curve: Surveying Customer and Employee Satisfaction11 The Night Before Christmas: Even Santa Has to Ask for the Sale12 Fine-tuning: Hiring, Firing, and Finessing13 Cold Comfort and a Hot Product: No Surrender, No Retreat14 Bell Ringers: Self-Conceit and Self-Destruction (Almost)15 Tough Love: A Letter Home
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