Back cover Language in Social Life SeriesGeneral Editor: Christopher N. Candlin, Chair Professor of Applied Linguistics, City University of Hong Kong, Hong Kong Language in Social Life Series is a major series which highlights the importance of language to an understanding of issues of social and professional concern. It will be of practical relevance to all those wanting to understand how the ways we communicate both influence and are influenced by the structures and forces of contemporary social institutions. Just as workers are confronting the rapidly changing practices of the restructured, technological workplace and the increasing convergence of working and learning, so those involved in any form of workplace education or training are also restructuring their focus, teaching methods and approaches. This book examines the conceptual and practical challenges facing education and training professionals in redefining their contribution to improving communication and learning at work. Interweaving theory and commentary with actual case-studies, the book explores a multifaceted approach to workplace education which aims to develop individual workers skills as well as integrating learning, language and cross-cultural issues into work, communication and management practices. It is a strategic, practical approach which draws on a range of applied linguistic and educational traditions and is informed by related disciplines such as cognitive and social psychology and organisational behaviour. The book does not present formulae for success; rather it illustrates the complexities and challenges faced by educators as they learn to balance different, and often conflicting priorities. Language and Literacy in Workplace Education: Learning at Work has been written with a wide audience in mind, from language and literacy professionals, Human Resources staff, vocational trainers, managers, as well as students of education and linguistics. The book is clearly presented, and takes care to explain specific educational or organisational terminology making the study accessible to newcomers to the field. Giselle Mawer is a researcher and consultant in workplace education and training and has worked with a number of tertiary institutions, government departments and leading Australian and international enterprises.

AcknowledgementsGeneral Editor's Preface1: The Changing World of Work2: The Changing World of Education and Training3: Developing a theoretical framework4: Exploring the role and scope of workplace education5: Establishing a workplace project - setting the ground for partnership6: Strategic beginnings7: Development of competency standards8: Collaborative development of vocational curriculum9: Learning at work10: Working with trainers11: Influencing assessment structures and practices in the workplace12: Working with teams13: Improving customer relations14: Negotiating new ways of workingIndex