Be My Guest
English for the Hotel Industry
Paperback
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ISBN-13:
9780521776882
Veröffentl:
2002
Einband:
Paperback
Erscheinungsdatum:
26.09.2002
Seiten:
66
Autor:
Francis O’Hara
Gewicht:
193 g
Format:
280x216x4 mm
Sprache:
Englisch
Beschreibung:
This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Teacher's Book and Audio CD are also available.
1 Introductions 2 The Check-in 3 The hotel bedroom 4 The bathroom, the porter 5 Services in the hotel 6 Location of facilities 7 Room services 8 Problems and solutions 9 Taking bar orders 10 In the restaurant (1) 11 In the restaurant (2) 12 Interesting places to visit 13 Enquiries 14 Using the phone 15 The check-out Personal job files Speaking practice Tapescripts Verb list
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