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Collection Management Handbook
ISBN-13:
9780471483946
Veröffentl:
2004
Einband:
E-Book
Seiten:
352
Autor:
A. Michael Coleman
eBook Typ:
PDF
eBook Format:
Reflowable
Kopierschutz:
2 - DRM Adobe
Sprache:
Englisch
Beschreibung:
You don't have to be gifted to be a great credit collector.All you need is a desire to learn from the best.. . . andthat's the level of expertise this exhaustively researchedvolume puts right at your fingertips. The Collection ManagementHandbook puts you on the fast track to becoming a debt recoverydynamo. Drawing on actual cases from the collectionindustry's top achievers, this expanded edition redefinescollection methodology. Focusing on multiple avenues of strategiccreditor recourse, it goes beyond yesterday's dunningnotices, showing you how to extract money from the mosthard-to-reach nonpaying customers.Order your copy today!
Preface.Acknowledgments.Chapter 1. A New Collection Science Is Born.Chapter 2. Oratory and Advanced Communication Skills.Chapter 3. Selling Psychology Applied to Collections.Chapter 4. Advanced Collection Techniques.Chapter 5. Small-Balance Collection.Chapter 6. Suing in Small Claims Court.Chapter 7. Making Your Debtors an Offer They Can't Refuse.Chapter 8. Skip Tracing and Asset Searches.Chapter 9. Legal Recovery.Chapter 10. Enforcement of Money Judgments and InvestigatorySkills.Chapter 11. Case Studies.Chapter 12. Conclusion.Appendix: Accounts Receivable Proficiency Exam.Index.
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