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Continuity Management
Preserving Corporate Knowledge and Productivity When Employees Leave
E-Book
Sofort lieferbar | Lieferzeit: Sofort lieferbar I
ISBN-13:
9780471262374
Veröffentl:
2002
Einband:
E-Book
Seiten:
288
Autor:
Hamilton Beazley
eBook Typ:
PDF
eBook Format:
Reflowable
Kopierschutz:
2 - DRM Adobe
Sprache:
Englisch
Beschreibung:
"How can I keep knowledge from walking out the door when employeesleave?"This pressing question is insightfully answered in this landmarkbook. Operational knowledge has never been more critical toorganizational success. Knowledge loss from downsizing, imminentbaby-boomer retirements, and high job turnover have created aknowledge continuity crisis that poses an unprecedented threat toorganizational productivity and profits. Based on extensiveresearch, Continuity Management solves this crucial problemof knowledge loss for managers at any organizational level bydescribing an effective strategy for preserving knowledgecontinuity between employee generations. Revolutionary in itseffect, but evolutionary in its practice, continuity management isfueling a new knowledge revolution. This book is about thatrevolution-and how to lead it.
Introduction.PART 1: KNOWLEDGE CONTINUITY IN THE INFORMATION AGE.1. Knowledge Loss in the Information Age.2. Knowledge as a Capital Asset.3. Knowledge Continuity: The New Management Function.4. The Knowledge Learning Curve.PART II: CONFESSIONS OF A CONTINUITY MANAGER.5. Getting Started.6. Six Steps to Continuity Management.7. The Knowledge Continuity Assessment.8. Designing the Knowledge Profile.9. Developing K-PAQ: The Knowledge Profile AnalysisQuestions.10. Developing K-Quest: The Knowledge Questionnaire.11. Creating the Knowledge Profile.PART III: KNOWLEDGE ASSET MANAGEMENT.12. Operational Knowledge Transfer and Acquisition.13. Realignment of the Organizational Culture and RewardSystem.14. Continuity Management in Practice.References.Acknowledgments.Index.About the Authors.
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