"The day this person left our company is considered an annual holiday!"

Part One: Understanding Toxic People and Toxic Environments. 1. The Human and Financial Costs of Working with Toxic People: Toxic Behaviors Are Just the Tip of the Iceberg. 2. Recognizing the Toxic Personality: It Isn't as Easy as You Think. 3. Leader Reactions and Strategies That Typically Don'tWork: Why Identify Strategies That Don't Work? 4. Organizational Culture: How Toxicity Spreads Like an Infection. Part Two: The Toxic Organization Change System Model. 5. Organizational Strategies: Dealing with Toxicity at the Highest System Level. 6. Team Strategies: Dealing with Toxicity at the Team Level. 7. Individual Strategies: Dealing with Toxic People One-on-One. 8. Myths and Truths About Toxicity-and Renewal from a Toxic Environment: How to Move Beyond Toxicity. Appendix A: Our Research Methodology. Appendix B: National Survey Responses on Toxic Behaviors. Notes. The Authors. Index.