Beschreibung:
First published in 1993, the purpose of this book is to identify and describe the most important factors that must be considered in making decisions about the optimal ways to provide access to information - in short, the best way to use the humans, the machines, and the intangible resources known as information, particularly at the organizational level.
1. Introduction. 2. In-house Information Services. 3. Information Workers. 4. Resources, Services and Delivery. 5. Information Technologies. 6. Shared or Cooperative Routes. 7. Costs and Charging Strategies. 8. Shaping Core Services in Future.