Beschreibung:
This book takes the reader through the process to plan, deliver, and follow-up a one week long Lean Quality Improvement event, usually termed a 'Rapid Improvement Event' or 'Rapid Process Improvement Workshop.'
Acknowledgements. About the Authors. Copies of Materials Used in the Book. 1 Structure of the Book. 2 Lean in Health and Social Care Services. 3 Beginning an RPIW. 4 Preparatory Work. 5 Process Mapping with a Team. 6 Planning Meetings. 7 RPIW, Day Minus One. 8 Day One. 9 Day Two. 10 Days Three and Four. 11 Day Five. 12 After the RPIW. 13 Organisational Context. 14 Conclusions. Index.