Bringing together a range of experts, this book addresses an important but hitherto neglected area of criminal justice practice and criminological research and offers chapters on emotional labour in police work; the probation and prison services; the legal profession; the youth justice and penal voluntary sectors.

1.Introduction: why study emotional labour in criminal justice and criminology? 2.Emotional Labour in Policing 3.Emotional labour in the Legal Profession 4.Emotions in context: the marginalisation and persistence of emotional labour in probation 5.The Emotional Labour of Prison Work 6.Emotional Labour in the Penal Voluntary Sector 7.Doing criminological research: an emotional labour perspective Part Two 8.Prison officers: emotional labour and dying prisoners 9.Gendering Emotional Labour: Independent Domestic Violence Advisors 10."And you didn't tell them that they were getting robbed!?" Emotional Labour, Ethnography and Danger 11.Emotions at the prevention end of youth justice 12.Emotional Labour, Cooling the Client Out and Lawyer Face 13.Hidden in Plain Sight: Contrasting Emotional Labour and Burnout in Civilian and Sworn Law Enforcement Employees 14.Whom to punish? - Street-level dilemmas within the Swedish Border Police 15.The emotional labour of prison Listeners 16.Perspectives on the emotional labour of Special Constables 17.Anger and The Emotional Culture Of Death Penalty Defense Lawyers 18.Conclusion: What do we now know about emotional labour in criminal justice? Culture, context and conflict