The Public Services under Reconstruction
Client experiences, professional practices, managerial control
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ISBN-13:
9780415472425
Veröffentl:
2009
Erscheinungsdatum:
01.02.2009
Seiten:
196
Autor:
Marja Gastelaars
Gewicht:
476 g
Format:
236x160x20 mm
Sprache:
Englisch
Beschreibung:
This book examines the services in and around the public domain, analysing a number of socio-cultural changes relevant to these services, including the rationalising efforts of the New Public Management and the introduction of IT.
1. The Services In and Around the Public Domain, 2. Meanwhile, in Society, 3. 'Why are we Here?' Core Services and Client Relationships, 4. The (Re)construction of the Services: (Re)routing the Clients, 5. Whatever it Takes! The Organizational Relevance of professional responsibilities, 6. 'What am I doing here?' The Client Experience, 7. The New Management: About 'Process' and 'Control', 8. Conclusion: Where Are We Now?
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