Der Artikel wird am Ende des Bestellprozesses zum Download zur Verfügung gestellt.

Service Productivity Management

Improving Service Performance using Data Envelopment Analysis (DEA)
 eBook
Sofort lieferbar | Lieferzeit: Sofort lieferbar I
ISBN-13:
9780387332314
Einband:
eBook
Seiten:
328
Autor:
H. David Sherman
Serie:
Springer
eBook Typ:
PDF
eBook Format:
EPUB
Kopierschutz:
1 - PDF Watermark
Sprache:
Englisch
Beschreibung:

Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance - Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
"Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique to improve service organization performance - Data Envelopment Analysis (DEA). (1) It outlines the use of DEA as a benchmarking technique. (2) It identifies high costs service units. (3) It isolates specific changes to each service unit to elevate their performance to the best practice services level providing high quality service at low cost. (4) And most important, it guides the improvement process. The discussion and methods are all supported by case-study applications to organizations that have sought and have successfully improved its performance. The techniques discussed in the book are accessible to any and all managers with access to Microsoft® Excel spreadsheet software (Excel). Step-by-step guidance is provided to enable any reader to apply DEA and the Excel software to their organization with a ready-to-use DEA software CD for Microsoft® Excel Add-in to run DEA analyses on any set of organizations of interest. TOC:Foreword.- Preface.- Management of service organization productivity.- Data envelopment analysis explained.- DEA concepts for managers: Applying and managing productivity with DEA.- Solving DEA using DEAFrontier software.- DEA model extensions.- Managing bank productivity.- Quality-adjusted DEA (Q-DEA).- Applying DEA to health care organizations.- Government productivity management.- Multidimensional quality of life measure.- Hedge fund performance evaluation.- References.- Index.- About the authors.- About the CD-DOM."
Management of Service Organization Productivity.- Data Envelopment Analysis Explained.- DEA Concepts for Managers.- Solving DEA Using DEAFrontier Software.- DEA Model - Extensions.- Managing Bank Productivity.- Quality-Adjusted DEA (Q-DEA).- Applying DEA to Health Care Organizations.- Government Productivity Management.- Multidimensional Quality-of-Life Measure.- Hedge Fund Performance Evaluation.

Kunden Rezensionen

Zu diesem Artikel ist noch keine Rezension vorhanden.
Helfen sie anderen Besuchern und verfassen Sie selbst eine Rezension.

Google Plus
Powered by Inooga