Service Productivity Management

Improving Service Performance using Data Envelopment Analysis (DEA)
 Book w. online files/update,CDROM
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126,62 €*

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ISBN-13:
9780387332116
Einband:
Book w. online files/update,CDROM
Erscheinungsdatum:
14.08.2006
Seiten:
328
Autor:
H. David Sherman
Gewicht:
747 g
Format:
247x165x27 mm
Sprache:
Englisch
Beschreibung:

Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance - Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique for improving service organization performance - Data Envelopment Analysis (DEA). Throughout the book step-by-step guidance is provided to enable any reader to apply DEA with Excel to their organization. The book provides a roadmap for managers to understanding DEA. It demonstrates how these methods can be used to improve productivity and how to evaluate its value to an organization. Finally, the book applies and analyzes the results to identify specific ways to improve organizational performance and profitability.
Management of Service Organization Productivity.- Data Envelopment Analysis Explained.- DEA Concepts for Managers.- Solving DEA Using DEAFrontier Software.- DEA Model - Extensions.- Managing Bank Productivity.- Quality-Adjusted DEA (Q-DEA).- Applying DEA to Health Care Organizations.- Government Productivity Management.- Multidimensional Quality-of-Life Measure.- Hedge Fund Performance Evaluation.

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