Process Assessment and Improvement

A Practical Guide
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ISBN-13:
9780387300443
Einband:
HC runder Rücken kaschiert
Erscheinungsdatum:
25.06.2007
Seiten:
312
Autor:
Han van Loon
Gewicht:
635 g
Format:
241x160x21 mm
Sprache:
Englisch
Beschreibung:

Process Assessment and Improvement provides a powerful and practical approach to improving organizations through process assessment, combined with people factors such as organizational culture and team-based improvement. Originally published in 2004, this new and expanded second edition presents an updated version of process assessments and includes new risk methods. The book covers three major business reasons for process assessment: setting Target Profiles, Process Capability Determination, and Process Improvement. The comprehensive improvement programs and agile improvement methodologies presented in the book are grounded in successful practices employed in world class organizations. Useful examples, templates and tools are included.
Process Assessment and Improvement: A Practical Guide, 2nd Edition, provides a powerful and practical approach to improving organizations through process assessment, combined with people factors such as organizational culture and team-based improvement. Originally published in 2004 as the first practical guide to the emerging ISO/IEC 15504 standard, this new and expanded second edition presents an updated version of process assessments and includes new risk methods. This book covers three major business reasons for process assessment: setting Target Profiles, Process Capability Determination, and Process Improvement. Also provided are figures on the costs of poor quality and the benefits of improvement for organizations involved in software and IT. The comprehensive improvement programs and agile improvement methodologies presented in the book are grounded in successful practices employed in world class organizations. Useful examples, templates and tools are included.
Organizational Success and People.- Process.- Product.- User View.- the purpose of process assessment.- User View.- Defining Target Capability Profiles.- User View.- Process Capability Determination User View.- Process Improvement.- Standards View.- Performing Assessments Application View.- Rating Processes up to Capability.- Level 5.- Application View.- Assessment results.- Industry Experience with ISO/IEC 15504.- Annex 1: Templates and Examples.- Annex 2: Assessment Tools.- Annex 3: Supplementary Improvement Information.
This book provides a practical approach to improving organizations through process assessment, combined with organizational culture and team-based improvement. The comprehensive improvement programs and agile improvement methodologies presented are grounded in successful real-world practices. Useful examples, templates and tools are included.

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