Beschreibung:
Organizations capture and deploy what they have learned in four ways: Culture, Old Pros, Archives, and Processes. This book describes the four approaches, their strength and shortcomings, and their interactions.
Preface Introduction Organizations Generally do not Manage Knowledge Well How Organizations Remember What They Know Culture The Way it is Around Here Old Pros I Remember When Archives It's in Here Somewhere Process The Way Things Work Around Here Putting Them Together Pragmatics of Managing Organizational Knowledge Closing Bibliography Index