The Management of Consumer Credit
Theory and Practice
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ISBN-13:
9780230238305
Veröffentl:
2010
Erscheinungsdatum:
09.04.2010
Seiten:
259
Autor:
S. Finlay
Gewicht:
431 g
Format:
216x140x20 mm
Sprache:
Englisch
Beschreibung:
This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgages and other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements, Basel II, scorecard and portfolio monitoring.
Updated explanations of methods used by financial service organizations to manage their consumer credit portfolios for products such as credit cards, personal loans and retail credit agreements
Consumer Credit Management: An Introduction Organizational Matters Marketing Predicting Consumer Behaviour Customer Acquisition Customer Management Collections (Early Stage Delinquency) Debt Recovery (Late Stage Delinquency) Fraud Funding and Provision Capital Requirements Appendix A: Predictive Models of Consumer Behaviour Appendix B: Scorecard and Portfolio Monitoring Appendix C. US and UK Legislation Appendix D: Recommended Reading Bibliography Index
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