This book provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global sourcing.

Exploring Relationships in Information Systems Outsourcing: A Typology of IS Outsourcing Relationships- Stefanie Jahner and Helmut Krcmar Offshore Middlemen: Transnational Intermediation in Technology Sourcing- Volker Mahnke, Jonathan Wareham and Niels Bjorn-Andersen IT Outsourcing From a Client Perspective: Exploring Client Developments and their Impact on Supplier Capabilities- A.G. Plugge, G.M. Wijers and R.W. Wagenaar Operational Capabilities Development in Mediated Offshore Software Services Models- Sirkka L. Jarvenpaa and Ji-Ye Mao Integrated Collaboration Across Distributed Sites: The Perils of Process and the Promise of Practice- Gary C. David, Donald Chand, Sue Newell and João Resende-Santos Successful Knowledge Transfer within Offshore Supplier Networks: A Case Study Exploring Social Capital in Strategic Alliances- Joseph W. Rottman Risk, Anxiety, and the Production of Comfort/ Trust in the Context of Globalized Modes of Working: The Case of an Ireland-India IS Offshoring Relationship- Séamas Kelly and Camilla Noonan Requirements Analysis in Offshore IS Development: Remote Bridging of Differences in Understandings- Paul C. Van Fenema, Vinay Tiwari and Paul W.L. Vlaar Global Expertise and Quality Standards in ICT Offshore Projects- Esther Ruiz Ben Step by Step: The Development of Knowledge Transfer and Collaboration in a Nearshore Software Development Project- Michaela Wieandt Managing Dispersed Expertise in IT Offshore Outsourcing: Lessons from Tata Consultancy Services- Ilan Oshri, Julia Kotlarsky and Leslie Willcocks