This is the official curriculum of the Apple Yosemite 101: OS X Support Essentials 10.10 course and preparation for Apple Certified Support Professional (ACSP) 10.10 certification-as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X Yosemite. This guide provides comprehensive coverage of Yosemite and is part of the Apple Pro Training series-the only Apple-certified books the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the Yosemite operating system. Readers will find in-depth, step-by-step instruction on everything from installing and configuring Yosemite to managing networks and system administration. Whether you run a computer lab or an IT department, you'll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more-all on your way to preparing for the industry-standard ACSP certification.

About This Guide Installation and Configuration Lesson 1 Install OS X Yosemite Lesson 2 Setup and Configuration Lesson 3 OS X Recovery Lesson 4 OS X Software Updates User Accounts Lesson 5 User Accounts Lesson 6 User Home Folders Lesson 7 System Security Lesson 8 Keychain Management File Systems Lesson 9 File Systems and Storage Lesson 10 FileVault Lesson 11 Permissions and Sharing Lesson 12 File System Troubleshooting Data Management Lesson 13 Hidden Items, Shortcuts, and File Archives Lesson 14 System Resources Lesson 15 Metadata and Spotlight Lesson 16 Time Machine Applications and Processes Lesson 17 Application Installation Lesson 18 Document Management Lesson 19 Application Management and Troubleshooting Network Configuration Lesson 20 Network Essentials Lesson 21 Advanced Network Configuration Lesson 22 Network Troubleshooting Network Services Lesson 23 Network Services Lesson 24 Host Sharing and Personal Firewall System Management Lesson 25 Peripherals and Drivers Lesson 26 Print and Scan Lesson 27 System Troubleshooting Index Appendix A Lesson Review Questions and Answers (ONLINE) Appendix B Additional Resources (ONLINE)