Master modern Six Sigma implementation with the most complete, up-to-date guide for Green Belts, Black Belts, Champions and students! Now fully updated with the latest lean and process control applications, A Guide to Lean Six Sigma and Process Improvement for Practitioners and Students, Second Edition gives you a complete executive framework for understanding quality and implementing Lean Six Sigma. Whether you're a green belt, black belt, champion, or student, Howard Gitlow and Richard Melnyck cover all you need to know. Step by step, they systematically walk you through the five-step DMAIC implementation process, with detailed examples and many real-world case studies. You'll find practical coverage of Six Sigma statistics and management techniques, from dashboards and control charts to hypothesis testing and experiment design. Drawing on their extensive experience consulting on Six Sigma and leading major Lean and quality initiatives, Gitlow and Melnyck offer up-to-date coverage of:

Section I: Building a Foundation of Process Improvement Fundamentals Chapter 1: You Don't Have to Suffer from the Sunday Night Blues! 1 Chapter 2: Process and Quality Fundamentals 17 Chapter 3: Defining and Documenting a Process 35 Section II: Creating Your Toolbox for Process Improvement Chapter 4: Understanding Data: Tools and Methods 47 Chapter 5: Understanding Variation: Tools and Methods 89 Chapter 6: Non-Quantitative Techniques: Tools and Methods 145 Chapter 7: Overview of Process Improvement Methodologies 203 Chapter 8: Project Identification and Prioritization: Building a Project Pipeline 231 Section III: Putting It All Together--Six Sigma Projects Chapter 9: Overview of Six Sigma Management 253 Chapter 10: DMAIC Model: "D" Is for Define 273 Chapter 11: DMAIC Model: "M" Is for Measure 311 Chapter 12: DMAIC Model: "A" Is for Analyze 333 Chapter 13: DMAIC Model: "I" Is for Improve 357 Chapter 14: DMAIC Model: "C" Is for Control 375 Chapter 15: Maintaining Improvements in Processes, Products-Services, Policies, and Management Style 393 Section IV: The Culture Required for Six Sigma Management Chapter 16: W. Edwards Deming's Theory of Management: A Model for Cultural Transformation of an Organization 409 Index 439 Section V: Six Sigma Certification Chapter 17: Six Sigma Champion Certification Online Chapter 18: Six Sigma Green Belt Certification Online