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Service Management
An Integrated Approach to Supply Chain Management and Operations
Electronic book text
Sofort lieferbar | Lieferzeit: Sofort lieferbar I
ISBN-13:
9780133088809
Veröffentl:
2013
Einband:
Electronic book text
Seiten:
528
Autor:
Cengiz Haksever
eBook Typ:
PDF
eBook Format:
EPUB
Kopierschutz:
1 - PDF Watermark
Sprache:
Englisch
Beschreibung:
Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as:
Preface xxi
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