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CMMI for Services
Guidelines for Superior Service
Electronic book text
Sofort lieferbar | Lieferzeit: Sofort lieferbar I
ISBN-13:
9780132700474
Veröffentl:
2011
Einband:
Electronic book text
Seiten:
0
Autor:
Eileen Forrester
eBook Typ:
PDF
eBook Format:
EPUB
Kopierschutz:
1 - PDF Watermark
Sprache:
Englisch
Beschreibung:
CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction. A member of the newest CMMI model, CMMI-SVC Version 1.3, reflects changes to the model made for all constellations, including clarifications of high-maturity practices, alignment of the sixteen core process areas, and improvements in the SCAMPI appraisal method.
Preface xiii
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