PART 1 General Security Management 1. General Principles of Organization 2. Organizational Structure 3. Security's Role in the Organization 4. The Security Director's Role 5. The Security Supervisor's Role 6. The Individual Security Employee 7. Ethics and Conflicts of Interest PART II Security Personnel Management 8. Hiring Security Personnel 9. Job Descriptions 10. Training 11. Discipline 12. Motivation and Morale 13. Promotions 14. Communication 15. Career (Proprietary) versus Non-career (and Contract) PART III Operational Management 16. Planning and Budget 17. Program Management 18. Risk 19. Crisis Management 20. The Security Survey 21. International Organization for Standardization (ISO) 22. Office Administration 23. Written Policies and Procedures 24. Computers and Effective Security Management 25. Statistics as a Security Management Tool 26. Convergence in Security Management PART IV Public Relations 27. Selling Security within the Organization 28. Relationship with Law Enforcement 29. Relationship with the Industry 30. Community Relations PART V Mismanagement 31. Jackass Management Traits Appendix A Employee Performance Evaluation Appendix B Security Vulnerability Study Appendix C IAPSC Code of Ethics Appendix D Selected Security-Related Organizations Appendix E Suggested Security/Loss Prevention Sources