Conceptual Design for Interactive Systems: Designing for Performance and User Experience provides readers with a comprehensive guide to the steps necessary to take the leap from research and requirements to product design. The text presents a proven strategy for transforming research into a conceptual model, discussing the iterative process that allows users to build the essential foundation for a successful interactive system, while also taking the users' mental model into consideration. Readers will gain a better understanding of the framework they need to perceive, understand, and experience their tasks and processes in the context of their products. The text is ideal for those seeking a proven, innovative strategy for meeting goals through intuitive and effective thinking.

Preface What is this book about? Is this book for you? How is the book organized? Part 1: The conceptual model - Fundamentals Chapter 1: A multiple and cross-channel example - Setting an appointment Chapter 2: Places, routes, and abstraction Chapter 3: A layered framework for the conceptual model Chapter 4: The Function layer Chapter 5: The Configuration layer Chapter 6: The Navigation & Policy layer Chapter 7: The detailed layers Chapter 8: Summary of the components of the conceptual model according to the layered framework Chapter 9: Conceptual models matter! - Implications to human performance, usability, and experience Chapter 10: A typology of conceptual models Summary of Part 1 Part 2: Conceptual design - A methodology Chapter 11: Conceptual design in context - Think strategically Chapter 12: Conceptual design- An overview of the methodology Chapter 13: First, user research. Just do it Chapter 14: Functional Chunks: Construct the essential foundation Chapter 15: Configuration: Draw your first rough sketch of the conceptual model Chapter 16: Navigation Map: Moving from one place to another Chapter 17: Navigation Policy: Define the "Rules of the Road¿ Chapter 18: Form - Transition to detailed design Chapter 19: Summary - Conceptual Design Methodology in a glance Epilogue: Beyond the conceptual model and onto detailed design