Conceptual Design for Interactive Systems: Designing for Performance and User Experience provides readers with a comprehensive guide to the steps necessary to take the leap from research and requirements to product design. The text presents a proven strategy for transforming research into a conceptual model, discussing the iterative process that allows users to build the essential foundation for a successful interactive system, while also taking the users' mental model into consideration. Readers will gain a better understanding of the framework they need to perceive, understand, and experience their tasks and processes in the context of their products. The text is ideal for those seeking a proven, innovative strategy for meeting goals through intuitive and effective thinking.

PrefaceWhat is this book about?Is this book for you?How is the book organized?Part 1: The conceptual model - FundamentalsChapter 1: A multiple and cross-channel example - Setting an appointmentChapter 2: Places, routes, and abstractionChapter 3: A layered framework for the conceptual modelChapter 4: The Function layerChapter 5: The Configuration layerChapter 6: The Navigation & Policy layerChapter 7: The detailed layersChapter 8: Summary of the components of the conceptual model according to the layered frameworkChapter 9: Conceptual models matter! - Implications to human performance, usability, and experienceChapter 10: A typology of conceptual modelsSummary of Part 1Part 2: Conceptual design - A methodologyChapter 11: Conceptual design in context - Think strategicallyChapter 12: Conceptual design- An overview of the methodologyChapter 13: First, user research. Just do itChapter 14: Functional Chunks: Construct the essential foundationChapter 15: Configuration: Draw your first rough sketch of the conceptual modelChapter 16: Navigation Map: Moving from one place to anotherChapter 17: Navigation Policy: Define the "Rules of the Road?Chapter 18: Form - Transition to detailed designChapter 19: Summary - Conceptual Design Methodology in a glanceEpilogue: Beyond the conceptual model and onto detailed design