The first book to examine the issues of developing products and services that use the technological advances to positive effect, this text shows that by focusing on users, a range of multimedia applications emerge which make for more imaginative use of computing and badwidth than the products of the current focus on application development, such as "video on demand".

Part 1: Overview: S. Emmott, Introduction. Part 2: Issues: P. Cochrane, The Information Wave. R. Mansell, From Telephony to Telematics: Equity, Efficiency and Regulatory Innovation. R. Silverstone, Media, Communication, Information, and the 'Revolution of Everyday Life. W. Dutton, Driving into the Future of Communications? Check the Rearview Mirror. N. Sheehy, Designing Organizations Using Telematic Technologies: Risks and Benefits. Part 3: Applications: J. Tang and E. Isaacs, Studies of Multimedia-Supported Collaboration. C. Heath, P. Luff, and A. Sellen, From Video-Mediated Communication to Technologies for Collaboration: Reconfiguring Media Space. D. Travis, The Electronic Agora. B. Nardi, H. Schwarz, A. Kuchinsky, R. Leichner, S. Whittaker, and R. Sclabassi, Video-as-Data: Turning Away from Talking Heads. V. Bruce, The Role of the Face in Face-to-Face Communication: Implications for Videotelephony. R. Watt, An Examination of the Visual Aspects of Human Facial Gesture. A. Monk, Interdisciplinary Approaches to Multimedia Research. Index.