A completely updated and expanded second edition that provides practical, easily accessible management advice written specifically for new IT managers: · Brings you up to speed on those business practices most critical to effective IT operations: recruiting, budgeting, resource planning, managing personnel, and working with vendors. · Includes expanded coverage on such critical IT management topics as security, disaster recovery, storage, government/regulatory compliance, and project management.· Organizes information modularly so you can delve directly into only the topics that you need. · Provides a unique management perspective on those specific technical issues with the most significant business ramifications.· Includes new material on key technology topics such as open source, wireless, handhelds, outsourcing, offshoring, and operations, as well as updated coverage of e-commerce, remote access, intranets, and LAN/WAN management.

PrefacePart One: The Business of being an IT Manager 1 What is an IT Manager?2 Managing Your IT Team3 Staffing your IT Team4 Project Management5 Changing Companies6 Budgeting7 Vendors and Their Products8 IT Compliance and ControlsPart Two: The Technology of being an IT Manager 9 Getting Started with the Technical Environment10 Operations11 Physical Plant12 Networking13 Security14 Software and Operating Systems15 Enterprise Applications16 Storage and Backup17 User Support Services18 Websites19 User Equipment20 Disaster Recovery