In Overcoming Fake Talk, business communication guru John R. Stoker offers proven advice for turning challenging confrontations into rewarding exchangesthat foster collaboration, improve performance, and achieve results.

CONTENTSForeword ixAcknowledgments xiiiIntroduction: How Do You Begin? xvCHAPTER 1 What Keeps You Up at Night? 1CHAPTER 2 Why Can't You See What's Happening? 17The Awareness Principle-Choose to Be ConsciousCHAPTER 3 What Are REAL Conversations? 39The Knowledge Principle-Do to KnowCHAPTER 4 Do You Ruin Everything by Being You? 63The Reflection Principle-Reflect ReflectionsCHAPTER 5 How Do You Get Out of Your Stinking Thinking? 91The Perception Principle-Recognize and Suspendto UncoverCHAPTER 6 Can You Talk About What Really Matters? 119The Preparation Principle-Prepare or BewareCHAPTER 7 Do You Open Your Mouth and RemoveAll Doubt? 149The Expression Principle-Express Your IntentionCHAPTER 8 How Is the Answer in the Question? 187The Discovery Principle-Ask to RevealCHAPTER 9 Why Ego Off? 219The Connection Principle-Listen and Attendto ConnectCHAPTER 10 Progression: How Do You Move Forward? 245Appendix 259Notes 263Index 267