This practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement.

This practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement.

Chapter 1. Executive Overview of Six SigmaPART ONE: DMAIC PROJECTSChapter 2. DMAIC PrimerChapter 3. How Motorola Minimized Business Risk before Changing Business-Critical ApplicationsChapter 4. TCS Reduces Turn-Around Time for Software Change RequestsChapter 5. Defect ReductionChapter 5A. How TCS Helped a Major Global Bank Reduce Customer ComplaintsChapter 5B. Improving Test Effectiveness the Six Sigma WayChapter 6. Help Desk ImprovementChapter 6A. EMC: Improving Development ProductivityChapter 6B. Infosys Helps a Global Bank Reduce Business Risk from Errors in Online Banking ApplicationsChapter 6C. Infosys Significantly Reduces Telecom Client's Operational ExpensesChapter 7. Productivity ImprovementChapter 7A. TCS Improves Fraud Detection for a Global BankChapter 7B. Infosys Improves Software Development Productivity for a Large Multinational BankChapter 8. DMAIC Conclusions and Lessons LearnedPART TWO: LEAN SIX SIGMA PROJECTSChapter 9. Lean PrimerChapter 10. Leaning Six Sigma Projects: How to Run a DMAIC Project in Five DaysChapter 11. How IBM Reduced Help Desk Escalations and Overhead ActivitiesChapter 12. Motorola Realizes Significant Cost Avoidance by Streamlining Project DocumentationChapter 13. Boiling the Ocean with Value Streams, Kaizens, and KanbansChapter 14. How a Global Retailer Improved the Reliability Software Development and Test EnvironmentsChapter 15. Lean Conclusions and Lessons LearnedPART THREE: DESIGN FOR SIX SIGMA PROJECTSChapter 16. DFSS PrimerChapter 17. How to Radically Streamline Your Business ProcessesChapter 18. How Motorola Reduced the Effort Required for Software Code ReviewsChapter 19. Predictive Engineering to Improve Software TestingChapter 20. Improving Product Performance Using Software DFSSChapter 21. High-Speed Product Development at XeroxChapter 22. How Seagate Technology Reduced Downtime and Improved Availability to 99.99 PercentChapter 23. DFSS Conclusions and Lessons LearnedPART FOUR: SIX SIGMA PROGRAMSChapter 24. Cisco Successfully Reinvents Its Six Sigma ProgramChapter 25. Six Sigma Practice at Thomson ReutersChapter 26. How Convergys Injected Six Sigma into the Company DNAChapter 27. Bumps in the RoadAppendix A: Chapter Tools MatrixAppendix B: Computing Return on InvestmentGlossaryContributor BiographiesCompany ProfilesIndex