Beschreibung:
This new edition of the classic guide to letter writing offers readers practical solutions to a number of everyday personal, consumer, business, and legal problems. It also contains handy tips for letter writing using non-traditional methods such as e-mail and fax. Included are standard form letters for numerous situations as well as invaluable tips for communicating the written word in the most effective way.
About the authorPreface to the revised editionPART ONE - How to write effective lettersThe structure of effective lettersThe formalitiesStrategies PART TWO - Letters for every occasionDefamationOverchargingNeighboursCar accidentsInsurance claimsDebtors and creditors Goods and servicesAdvertisingReal estateGovernment regulatorsEmploymentBusiness and personal lettersAppendix 1Appendix 2BibliographyIndex