Offers strategies for effectively communicating with patients of all ages, as well as abusive, depressed and impaired patients, are illustrated through examples and various scenarios. This book emphasizes respectful interactions in a wide range of health care settings.

Part I: Creating a Context of Respect 1. Respect: The Difference it Makes 2. Respect in the Organizational Settings of Health Care 3. Respect in a Diverse Society Part II: Respect for Yourself 4. Respect for Yourself during Your Student Years 5. Respect for Yourself in Your Professional Capacity Part III: Respect for the Patient's Situation 6. Respect for Challenges Facing Patients 7. Respect for the Patient's Significant Relationships Part IV: Respect through Communication 8. The Patient's Story 9. Respectful Communication in an Information Age Part V: Components of Respectful Interaction 10. Professional Relatedness Built on Respect 11. Professional Boundaries Guided by Respect NEW! Part VI: Some Special Challenges 12. Respectful Interaction When the Patient is Dying 13. Respectful Interaction in Difficult Situations Part VII: Respectful Interaction Across the Life Span 14. Respectful Interaction: Working with Newborns, Infants, Toddlers, or Preschoolers 15. Respectful Interaction: Working with Children and Adolescents 16. Respectful Interaction: Working with Adults 17. Respectful Interaction: Working with Older Adults