Beschreibung:
David Hillson's and Ruth Murray-Webster's Understanding and Managing Risk Attitude will help you understand the human aspects of risk management and to manage proactively the influence of human behaviour on the risk process. The authors introduce a range of models, perspectives and examples to define and detail the range of possible risk attitudes; looking both at individuals and groups. Using leading-edge thinking on self-awareness and emotional literacy they develop a powerful approach to address the most common shortfall in current risk management: the failure to manage the human aspects of the process.
Contents: Foreword; Preface; Part One The Problem: Risk management status quo - efficient but not effective?; The importance of human factors in risk management. Part Two Understanding Risk Attitudes: General principles of risk attitudes; Individual risk attitudes and heuristics; Group risk attitudes and heuristics. Part Three Understanding Emotional Literacy: Emotion - definition and relevance; Emotional literacy for individuals; Emotional literacy for groups. Part Four Implementation Issues: Applying emotional literacy to risk attitudes; Final thoughts and the way ahead; Appendix: Emotional Intelligence/Literacy tools; Bibliography and further reading; Index.