Beschreibung:
Plunkett's Procedures for the Medical Administrative Assistant, 4th edition, provides instruction for all the essential office procedures required by today's medical administrative assistants in Canada, whether they work in a medical office, a complementary care office, or in a hospital setting. Written in a clear, engaging style, this new edition contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical administrative assistant, such as good communication, stress management, medical transcription, filing, and appointment booking.
* Your Future as a Medical Administrative Assistant * Reception, Booking Appointments and Clinical Responsibilities * Patient Records Management * The Telephone * Office Correspondence: Mail, Memos, Letters, and Envelopes * Health Insurance Plans * Financial Records * Managing Office Supplies * Procedures Manual * Meeting Organization * Hospital Records, Requisitions, and Reports * Hippocrates and Health Associations * Doctors and the Law * Your Job Search Appendices: * Appendix A: Common Abbreviations Used in the Health Care Field* Appendix B: Laboratory Medicine* Appendix C: Pharmacology* Appendix D: Reference Resources