Interpersonal Skills in Organizations by de Janasz, Dowd, and Schneider takes a fresh, thoughtful look at the key skills necessary for personal and managerial success in organizations today. Exploding with exercises, cases, and group activities, the book employs an experiential approach suitable for all student audiences. The book is organized into 4 distinct sections (Understanding Yourself, Understanding Others, Understanding Teams, and Leading) that can be used collectively or modularly depending on the instructors'preferences and students'needs. The emphasis in this edition focuses on making the text more current along with making the text pedagogically effective for students and instructors.

Unit 1-Intrapersonal Effectiveness: Understanding YourselfChapter 1: Journey into Self-awareness Chapter 2: Self-disclosure and Trust Chapter 3: Establishing Goals Consistent with Your Values and Ethics Chapter 4: Self-management Unit 2-Interpersonal Effectiveness: Understanding and Working with OthersChapter 5: Understanding and Working with Diverse Others Chapter 6: The Importance and Skill of Listening Chapter 7: Communicating Effectively Chapter 8: Persuading Individuals and Audiences Unit 3-Understanding and Working in TeamsChapter 9: Negotiation Chapter 10: Building Teams and Work Groups Chapter 11: Managing Conflict Chapter 12: Achieving Business Results through Effective Meetings Chapter 13: Facilitating Team Success Chapter 14: Making Decisions and Solving Problems Creatively Unit 4-Leading Individuals and GroupsChapter 15: Power and Politicking Chapter 16: Networking and Mentoring Chapter 17: Coaching and Providing Feedback for Improved Performance Chapter 18: Leading and Empowering Self and Others Chapter 19: Project Management