Interpersonal Skills in Organisations by de Janasz, Dowd, and Schneider takes a fresh, thoughtful look at the key skills necessary for personal and managerial success in organisations today. Exploding with exercises, cases, and group activities, the book employs an experiential approach suitable for all student audiences. The book is organised into 4 distinct sections (Understanding Yourself, Understanding Others, Understanding Teams, and Leading) that can be used collectively or modularly depending on the instructors'preferences and students'needs. The emphasis in this edition focuses on making the text more current along with making the text pedagogically effective for students and instructors.

Unit 1 Intrapersonal Effectiveness: Understanding Yourself1. Journey into Self-awareness 2. Self-disclosure and Trust 3. Establishing Goals Consistent with Your Values and Ethics 4. Self-management Unit 2 Interpersonal Effectiveness: Understanding and Working with Others5. Understanding and Working with Diverse Others 6. The Importance and Skill of Listening 7. Communicating Effectively 8. Persuading Individuals and AudiencesUnit 3 Understanding and Working in Teams9. Negotiation 10. Building Teams and Work Groups 11. Managing Conflict 12. Achieving Business Results through Effective Meetings 13. Facilitating Team Success 14. Making Decisions and Solving Problems Creatively Unit 4 Leading Individuals and Groups15. Power and Politicking 16. Networking and Mentoring 17. Coaching and Providing Feedback for Improved Performance 18. Leading and Empowering Self and Others19. Project Management